Privacy Policy

Nappio (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our reusable nappy laundry services and our website (the “Service”).

1. Who We Are

Nappio Ltd
Flat 38 Truman House, 278 Oak Square, London, England, SW9 9AW
info@nappio.co.uk
We act as the data controller for the personal information you provide to us.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Personal Identification Information

• Parent/guardian name
• Child's name
• Child's date of birth (for sizing)
• Contact details (email address, phone number)
• Postcode/home address (for ascertaining if you live in areas where Nappio operates and for delivery/collection)

2.2 Financial Information

• Payment card details (processed securely by Stripe, our payment provider. We do not store your full payment card details on our systems.)
• Billing address
• Transaction history

2.4 Service Information

• Nappy usage details (e.g., size requirements, frequency)
• Account preferences
• Communication preferences

2.5 Website Usage Data

• Sign in/log out timestamps
• Checkout sessions

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 To Provide and Manage Our Service

• Process orders and payments
• Ensure successful collection and delivery of nappies

3.2 Customer Support

• Respond to queries
• Provide updates and service notifications

3.3 Business Operations

• Improving service quality
• Internal record keeping

3.4 Legal & Compliance

• Meeting our tax, accounting, and regulatory obligations

3.5 Marketing

Sending service updates, promotions, and newsletters. We will only send marketing materials if you have opted in, and you can opt out at any time.

5. How We Share Your Information

We only share your personal information where necessary to provide our services:

• Stripe (our payment processor) to securely process card payments and manage billing.
• Supabase (our database hosting provider) to securely store and manage account information.
• IT and website hosting providers who support the operation of our website.
• Professional advisers (such as legal, financial, or accounting advisers) where required.

These providers act as data processors on our behalf and are only permitted to process your information in accordance with our instructions and applicable data protection laws.

We never sell your personal data.

6. Data Storage & Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

You can request deletion at any time (see Section 7).

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Portability: request a copy in a structured format
• Withdraw consent (for marketing or optional data)

To exercise your rights, contact us at: info@nappio.co.uk

8. Cookies & Tracking

We use strictly necessary cookies to manage your user session and enable core functionality of the website.

We do not currently use cookies for analytics, advertising, or any other non-essential purposes. If this changes in the future, we will request your consent before placing any non-essential cookies on your device.